Discovery & Assessment – Deep dive into operations, financials, and technology landscape

Roadmap & Recommendations – Prioritized actions across business operations and IT strategy

Implementation – Execute foundational improvements, launch dashboards, and enable visibility

Scope-Out Projects – Large initiatives are defined separately as Statements of Work (SOWs)

Continuous operations and IT oversight

Recommendations on new and emerging technologies

Quarterly reviews and roadmap refresh

SLA-based support, governance, and KPI reporting

Strategy & Governance

Operational Strategy & Governance – Align business processes, policies, and compliance

Workflow Design & Optimization – Streamline interdepartmental collaboration

Governance & SLA Development – Build accountability through controls and service standards

Organizational Design & Role Clarity – Define reporting lines, responsibilities, and accountabilityI

Executive-level IT leadership without the cost of a full-time CIO.

Strategic IT Planning – Align technology roadmap with business goals and budget

IT Policy Development – NIST/ISO-aligned policies for governance and security

Vendor & Service Provider Oversight – Negotiate contracts and manage third parties

IT Budgeting & Forecasting – Predictable and defensible IT budgets

Board & Executive Reporting – Translate technology into business insights

Executive Dashboarding – Real-time KPIs and technology health metrics

Innovation Advisory – Guidance on emerging tech (AI, automation, hybrid work)

Financial Modeling & Forecasting – Scenario planning, budgeting, and reforecasting

OKR / KPI Frameworks – Build and cascade measurable objectives across departments

Executive Dashboards – Leadership-focused KPIs for operational performance

Board & Investor Communication – Prepare executive summaries and board packs

Hands-on support with a personal, white-glove approach.

Helpdesk & User Support – SLA-based remote and onsite assistance

Cloud Migrations – Microsoft 365, SharePoint, Exchange, VoIP

Infrastructure Modernization – Network, virtualization, and hybrid setups

Work-From-Home Enablement – Secure remote access and VPNs

Disaster Recovery & Backup – Business continuity and tested recovery playbooks

Proactive Monitoring & Maintenance – 24/7 detection & resolution

Patch & Update Management – Security and compliance peace of mind

IT Asset & License Management – Optimize devices, software, and renewals

Unlike traditional MSPs, every Managed IT engagement includes an executive-level review to ensure issues are not just resolved, but prevented.

Robust protection and governance to safeguard systems, people, and data.

Security Hardening & MFA Rollouts

Firewall, Antivirus, and Endpoint Management

IT Audits & Remediation Planning

SOC/NIST Readiness Consulting

PII Analysis & Data Governance

Vulnerability & Penetration Testing Coordination

Incident Response & Cyber Insurance Advisory

Business Continuity & Disaster Recovery Planning

Unlock efficiency and insight by optimizing the tools your business runs on.

Microsoft 365 & SharePoint Administration

CRM & Business Application Integration (Salesforce, HubSpot, ImproveIt360, etc.)

Procore, CAD, and industry-specific applications

ERP & Financial Systems – QuickBooks, Sage, and other platforms

Workflow Automation – Zapier, API integrations, and custom connectors

Unified Data Strategy – Connect systems for a single source of truth

Custom Dashboarding & KPIs – Power BI, Databox, Excel, API feeds

Data-Driven Insights – Convert raw data into actionable intelligence for leadership

Your brand and digital presence are often the first touchpoint for clients and investors. We ensure it aligns with your strategy, operations, and growth goals.

Brand Identity Development – Logos, typography, and visual systems aligned with business values

Messaging & Positioning – Taglines, mission/vision articulation, and brand storytelling

Website Strategy & Wireframing – Information architecture, user journey design, and site mapping

Responsive Website Design & Build – WordPress + Elementor builds, fully mobile-friendly

SEO & Analytics Integration – Keyword strategy, Google Analytics/Tag Manager setup, performance tracking

Content & Copywriting Support – Professional copy aligned to brand voice and optimized for web

Ongoing Website Management – Hosting, updates, backups, and security monitoring

Digital Collateral Design – Email templates, pitch decks, branded documents, social media visuals

Proactive, Not Reactive – We don’t hide behind auto-ticketing. Every issue gets personal, direct attention.

White-Glove Service – We work directly with every level of the organization, from executives to junior staff.

Integrated COO + CIO Partnership – Business and technology strategy aligned under one roof.

Clear Cost Structure – Onboarding and major initiatives are scoped separately from ongoing support.

Data-Driven Oversight – Dashboards and KPIs provide continuous visibility into business and IT health.

Scalable Approach – Start small, expand capabilities as your business grows.

Accountability – Clear SLAs, governance, and quarterly review cycles.

Together, DeFonseka and WaliaTech deliver executive-level COO and CIO capabilities under one roof — strategy, operations, technology, and brand working seamlessly to accelerate growth.